Our Mission, Values and Culture

Our Mission

Creative Support promotes independence, inclusion, and wellbeing. We do this by working with the people we support, their families and others to meet individual needs and aspirations in a person-centred way. We provide high quality homes and support, enabling people to say:

I live my best life in a place I call home
I feel listened to, respected and valued
I enjoy choices and rights and have control over my life
I am supported to feel safe
I am doing the things that matter to me
I enjoy relationships with others
I am connected to my community
I am supported with my wellbeing
I feel able to reach my full potential

We Care Values

Our We Care values underpin everything we do at Creative Support. We are:

Welcoming

Empowering

Compassionate

Aspirational

Respectful

Effective

Our Culture

We treat people with courtesy and kindness. We listen attentively to others, communicate in personalised ways and seek to understand what is important to individuals. We empower and support people to make choices and to have control over their own lives. We value each person’s strengths and unique qualities and offer unconditional positive regard

We strive to be person-centred and responsive to individual needs and preferences. We treat the people we support with respect and consideration and promote their dignity and privacy at all times. We offer compassionate, relationship-based support which is flexible and reliable.

We work holistically to improve people’s wellbeing and quality of life. We are hopeful and optimistic about the possibilities for change. We enable people to enjoy new opportunities, reach their potential, live the life they want to live and be as independent as possible.

We are passionate about promoting accessibility, equality, diversity and fairness. We challenge injustice and offensive or discriminatory behaviour wherever we find this. We support people to enjoy human and civil rights as active citizens, connected to their communities. We encourage people to speak up and advocate for themselves.

We are committed to co-production and to enabling the active involvement and participation of the people we support. We work collaboratively, positively and respectfully with people’s families and other agencies. We contribute to progressive partnerships and strategic alliances with others. We achieve positive influence by taking part in campaigns and initiatives which improve people’s lives.

We believe in supportive, visible leadership and positive, co-operative working environments which enable our valued staff to flourish and be the best that they can be. We support wellbeing and resilience and recognise effort and excellence.

We are open, honest and trustworthy. As individuals, and as an organisation, we have integrity. We are professional and accountable for what we do. We accept responsibility and we practice in a diligent and ethical manner.

We are curious and reflective and have a culture of learning and continuous improvement. We appreciate and engage positively with feedback. We acknowledge and learn from our mistakes and those of others. We recognise and celebrate our achievements and those of our colleagues and the people we support. We build a positive profile and reputation.

We aim to be efficient, innovative and productive in the use of resources and to maximise beneficial outcomes for our tenants and the people we support. We are adaptable, agile and solution-focused. We seek continuity of direction and purpose whilst valuing our history and embracing change.

We strive to provide safe, evidence-based, high quality and effective care, delivered by capable, competent and well-supported colleagues who are actively engaged in service development and improvement. We add value to communities, aim to reduce our environmental impact and work towards a successful and sustainable future.

We aim high and we challenge ourselves to go the extra mile to support people to achieve their goals and to lead happy, meaningful and fulfilled lives.