Senior Operations Manager

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking a Senior Operations Manager with the expertise, commitment and values to make a real difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive individual to join us as Senior Operations Manager. You will lead and manage the delivery of high quality care and support to people living in Extra Care services in Tower Hamlets and Wandsworth. You will be dedicated to the delivery of person-centred services which enable people to enjoy a good quality of life. You will be highly professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our team of 6 Registered Managers and senior staff. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies.

You will have experience and skills in contract management, quality assurance and performance management. You will demonstrate a commitment to re-ablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence.  You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care.

Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working

In order to undertake this responsible role you will need to have a relevant health or social  care qualification and to have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.

The successful applicant will be based in Tower Hamlets (6 services) and Wandsworth (1 service) and will travel across the Boroughs to provide oversight to 7 Extra Care Services. It will therefore be helpful if the applicant lives in Tower Hamlets or within easy commuting distance.

Please feel free to contact Mahip Singh, Service Director via email mahip.singh@creativesupport.co.uk or telephone 07815 518 847 to discuss this rewarding role.

Vacancy Reference Number: 65766

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.