Customer care
We pride ourselves on providing an excellent service for our tenants and the people we support.
Housing Complaints
To make a complaint regarding housing provided by Creative Support, including issues relating to anti-social behaviour, you can submit a complaint in a number of ways:
Telephone: 0161 236 0829, asking for Housing Complaints Officer
Email: housing.complaints@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.
The Housing Ombudsman Service published a new Complaint Handling Code in February 2024. Creative Support have self-assessed ourselves against the new code and can confirm that we are compliant. Our self-assessment can be found here.
Annual Complaints Performance and Service Improvement Report
Annual Complaints Performance and Service Improvement Report – Board of Trustees Response
Housing Complaints and Compliments Policy
Customer Care Complaints
To make a complaint unrelated to housing, you can use one of the following ways:
Telephone: 0161 236 0829, asking to speak to Customer Care.
Email: Customer.Care@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.
Compliments
You can submit positive feedback and suggestions in a number of ways:
Telephone: 0161 236 0829, asking to speak to Customer Care.
Email: Customer.Care@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.
Complaints, Compliments & Feedback Form
You can submit a complaint, compliment or feedback using the form below:
Complaints & Compliments Policy
A copy of Creative Support’s Complaints & Compliments Policy is available to download from the links below. A large print version is also available.
Complaints and Compliments Policy – Easy Read
Confidentiality and Privacy
Feedback received via any of the above means is handled according to our Data Protection policy:
Information is only visible to staff on a need-to-know basis in line with GDPR.