Registered Service Manager

We are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a specialist supported living service located in Braintree. The service has been developed to meet the needs of people who have a learning disability and/or autism and complex needs, including mental health needs and behaviours which can challenge.

The service supports 10 people in an attractive new-build supported housing scheme, commissioned as part of the Transforming Care Programme in Essex. The accommodation has been carefully designed to meet the needs of individuals with a range of needs and special requirements. The service is currently rated as Outstanding by CQC.

All tenants (including current residents) need well planned, personalised support to allow them to make a successful transition to supported living and to become more confident and independent. As a number of service users have forensic histories or can present with high risk behaviours, there is a requirement for positive and robust risk management and effective behaviour support strategies.

As the Registered Service Manager you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements and that this can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support and housing.

You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and community connections. You will promote and re-inforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and deployment of staff to meet the needs of service users
• Ensuring continuous, reliable and consistent service delivery at all times
• Performance management
• Compliance with CQC & commissioner expectations and standards
• Contract management and achievement of planned outcomes
• Effective prevention and management of incidents
• Staff support, supervision, coaching and training
• Excellent customer care to all stakeholders
• Team building and management

You must have at least three years prior experience of supporting people with a learning disability and/or autism who have complex needs and at least two years supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning and report writing skills. Some experience of managing successful transitions from and into services is essential.

You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations. You will also have a good knowledge of PBS principles and strategies and legal/good practice frameworks (including MCA, DOLs and MHA) and their application in a supported living setting. An understanding of attachment theory, relational security and psychologically informed environments is desirable. You will have a good knowledge of mental and physical health needs/conditions as the ability to promote holistic health and wellbeing is essential. A relevant professional or practice related qualification (such as social work, nursing or management) is essential.

We would really welcome the opportunity to tell you more about the exciting role of Registered Service Manager, this state-of-the-art new supported living service and our supportive company. For an informal discussion please contact Mahip Singh, Service Director on Mahip.Singh@creativesupport.org.uk or 07815 518 847.

Vacancy Reference Number: 80506
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme