We asked for nominations demonstrating how your Registered Manager personifies our WE CARE values (Welcoming, Empowering, Compassionate, Aspirational, Respectful, Effective). Thank you so much for your nominations! Congratulations to our winners: Registered Manager of the Year - Ruth Bayliss, Dudley & Sandwell “A star” in Dudley and Sandwell, Ruth is a…
Submit Your August Nominations Now! Our August nominations are open! Each month you can send in nominations for people we support, who you think deserve to be recognised. There will be an award winner for each category, and all nominees become Creative Stars and help to inspire others with their achievements! Our…
This year Creative Support turns 35 and to mark the occasion, we are celebrating with the people we support! We’re not the only one celebrating a special birthday this year. If someone you support has a big birthday or is turning 35 in August, let us know so we can…
We are offering ECCO refresher sessions for staff and managers who use a developed profile within the system. An ECCO developed profile includes bespoke forms in addition to the standard profile and its core system functions. These sessions provide an opportunity to ask questions, refresh your knowledge, and gain further…
Creative Academy is looking for individuals who would be interested in delivering Oliver’s Training (Tier 2) to Creative Support staff. We currently have vacancies available for the following positions: Facilitating Trainers Experts who have lived experience with Learning Disabilities Experts who have lived experience with Autism We will have…
We are pleased to let you know that classroom sessions for The Oliver McGowan Mandatory Training on Learning Disability and Autism (Tier 2) are available throughout August and September. Delivered by Autism Community Network CIC, this nationally recognised training supports compliance with current guidance and best practice standards. As this training is mandatory for all…
Last year, Baroness Louise Casey was appointed by the Government to open an independent inquiry on the current state of adult social care in England. Baroness Casey has launched a nationwide conversation with the public, enabling people across England to express their thoughts, ideas and feelings about how adult social care…
A recent update to the ECCO system has removed the draft save function for personal case notes and support entries. This means you will no longer be able to save your work as a draft, close the form, and return to it later. To avoid losing any work, you will…
Winners will be in with a chance of being featured in the 2027 Creative Support calendar, our greetings cards or on other marketing materials. We are looking for all types of fantastic artwork, so please send us your paintings, drawings, sculptures, crochet, embroideries, photography or anything else you enjoy making.…
Immediate changes to the Deprivation of Liberty Safeguards (DoLS) have been brought into effect as of 2nd June 2026. Creative Support is working to update policies, training, guidance, and best practice documentation to reflect these changes, and will share any additional updates regarding DoLS in the coming months. What…
Congratulations to our latest round of Creative Stars winners! Our awards for the people we support celebrate the people who shine brightly and do wonderful things for each other. We have four exciting category winners, who will receive a badge, £30 Love2Shop voucher and a certificate. This month’s round of…
To support you to manage shift cover and enable you to process agency timesheets, we have created the following guidance documents. These provide important instructions for rota management, shift coverage, and handling agency timesheets. Please read and follow the guidelines to help minimise double bookings, late cancellations, and timesheet issues.…
We are currently receiving a very high volume of holiday proposals now we’re in the summer months. We really appreciate everyone using the system and supporting people to access these opportunities and would like to thank you for your continued efforts. With that said, we kindly ask that you follow…
Please note that there will be a period of downtime on Tuesday 28th July, 22:00 - 23:00, whilst ECCO is updated and we receive the latest updates. This should last no more than an hour and provides us with access to new features, fixes, and improvements to system functionality. …
The use of oxygen at home introduces serious safety risks, particularly in relation to smoking, vaping and exposure to other sources of heat or flammable material. Unsafe use and storage can lead to burn injuries, property damage, and loss of life. Where people we support receive oxygen therapy, staff must…
Creative People - Issue 8 out now! Click here to read online Thank you to everyone who took the time to share their truly inspirational and heart-warming stories in another fantastic edition of the staff magazine. This issue features lots of brilliant stories from staff across the country making…
We need to ensure that each property in our Extra Care services has a thermometer in place, where staff can check temperature levels, to ensure that we are monitoring and responding to the increasing heat levels. Managers of our Extra Care services can order individual thermometers for residents via our…
Join us at Stockport Pride! Sunday 26th July We are delighted to be the headline sponsor of Stockport Pride this year and we would love it if you joined us! We are so excited to once again be attending this important event, celebrating the diversity and inclusivity of the people…
Keeping track of training compliance across your team has just become easier. The Learning & Development Department has developed a Training Matrix Audit Tool to help you review learning records, identify gaps in compliance and gain a clearer picture of your team's training status. Using data downloaded from Learning…
Submit Your July Nominations Now! Our July nominations are open! Each month you can send in nominations for people we support, who you think deserve to be recognised. There will be an award winner for each category, and all nominees become Creative Stars and help to inspire others with their achievements! Our…
