SUPERVISION

FOR REGISTERED MANAGERS

AGENDA

Registered manager: … ……………………. (Job title)………………………

Supervisor: …… ………………….. (Job title) ………………………………

This targeted supervision does not replace usual supervision. This Registered Managers supervision should be carried out annually as a minimum but can be carried out more frequently if required/useful.

Contents of the supervision

Section A – Introduction and agenda

Section B – Overview discussion

Section C – Qualitative discussion (reflecting CQC Inspectors discussion)

Section D – Checklist of essential documents

Section E – KLOES

Section F – Discussion and feedback

Section G – Support

Section H – Goals

Section I – Signing

Registered managers charter to sign

Section A

Date of supervision
Please state the services covered by the Registration
Name of CQC Inspector and date of last contact (discuss nature of contact)?
Local authorities covered
Date Managers Registration started
The local managers supporting the registration (please list)
Where is the registered office ?
Is there any administration support?

What do you want out of the session?

Agenda items – supervisee	Agenda items – supervisor

Section B

General update/how are things going in your role as registered manager?
Update on registered office and ‘inspection ready overview’ discussion (as relates to registration ) Please Keep this general as more specific information later
When was your last CQC inspection? Date : Have you had an internal quality audit? Date : Discuss these and the reports and actions coming from them:
How do you keep up to date on your registration? (legislation and changes)
Did you attend the Creative Support registered managers training? Discussion if required?

Section C – Qualitative discussion

Qualitative questions

(These are best to be sent and completed in advance of the meeting)

How do you lead the service well?

How do you ensure continuous improvement and that there is learning and review?

What does quality look like within your services?

What is outstanding about these services? (examples)

How do you ensure your staff and the service user are ready for a CQC inspection and how would the staff represent the service?

How is your service Caring and how do you ensure a positive culture?

How do you best ensure the management of staff Consider: Rota management, staff supervision and appraisal, commissioned hours, staffing levels and recruitment, management style, implementing and leading through change, TUPE, access to the Creative Academy.

How do you identify risk to keeping the service safe and how can you evidence learning and practice improvements? (consider medication errors, safeguarding, incidents etc)

How do you ensure Co-production and social inclusion/equality and diversity Consider: contributions to local communities and individuals, social enterprise, service user forums, local newsletters, opportunities for service users, campaigns, social, ethnic and religious influences and groups, providing inclusive support

Section D
Documents available at the meeting and checked	Achieved (Yes/No)	Comments/Further Action (essential documents for the meeting are shaded)
Registered office checklist with actions New Corporate managers self-assessment completed?)
Spreadsheet/ Matrix of service user details and files with dates for review detailed
Training matrix & training analysis (for each relevant service)
Supervision matrix/ record ( for each relevant service)
Matrix of personnel files in registered office
Previous CQC inspection report (if requested) and action plan
PIR detail if this has been requested and completed in past 12 months
Internal quality audit with action plan
Evidence of Staff involvement in achieving outstanding
KLOE file and evidence to achieve outstanding
Complaints log and analysis
Safeguarding log and analysis
Incident log and analysis
Referrals log and review of referrals log (check these have been dealt with appropriately and dealt with in a timely manner)
Local relevant policies
Staffing spreadsheet evidencing commissioned hours, staff in post and pending recruitment etc
Up to date and accurate statement of purpose

Section D

KLOES – Key lines of enquiry – overview

KLOES	Are you Clear as to expectations (Yes / No)	Comment	Further action (use other pages)
Safe
Responsive
Caring
Effective
Well led

Mental Capacity Act / Deprivation of Liberty issues Are there any cases- Yes/ No Are you confident in managing DOLS and MCA ?– discuss Where are submissions up to with the local authority and is there evidence of Creative Support following this up. Has the manager identified not just the deprivations but also the restrictions (CQC will look for evidence of capacity and best interest assessment)	Action Required?

Section E

General Discussion Notes : Anything your manager should be aware of effecting registration? Incidents and safeguarding Any issues with registration itself?

Practicalities – a discussion about how you best manage the role as registered manager How do you ensure you constructively have input into all services? What process do you use to check files? How do you best use your time when on site? How do you plan your time well?
Feedback from supervisor – achievements and development areas
Evidence of feedback from staff, service users, families and professionals:
Are you clear about reporting to Head office? Key contact is Jo Botham, Quality Manager Items to report (please tick when clear) If you’re having an inspection PIR request/ request for Info from CQC Notifications Safeguarding Incidents Complaints If registered manager is absence or likely to be absent for 28days. And then again when the registered manager comes back
Are you clear about notifications (review of notification log)?
Section F
Do you know how to access support from the quality team ? Do you feel you need this?
Any other support needed? would you like more Peer support Other?
STAFF WELL-BEING - Sickness and Annual Leave √ if up to date (in other supervision session but maybe worth a review?) Are you comfortable your systems are in place if you are off on leave or sick (we want you to relax on your time off and not be disturbed)?
Does CQC have your current and correct personal details Yes/No (If yes please note)
Have you signed the Registered Manager’s Charter? (appendix to form). Please send a copy of this to Jo Botham at Head Office.
Discussion on Senior managers commitment to the registered services and the registered manager:

Please ensure that a copy of this sheet is returned to Head office

Name of registered manager Services
Name of Line manager:
Section H - Agreed Goals for Next few months and actions from the meeting (this should be completed by the supervisee during the Registered Managers Targeted Supervision)
Action Required	Date for Completion/Update	Completed Date & Comments

Section I: End of session : please put down the date this process was completed and then both sign Registered managers Signature: Supervisor Signature: Date: Set date for next annual RM Supervision: The quality team will need confirmation that the annual supervision has happened and need a copy of the actions arising from the Registered manager supervision. please return this to jo.botham@creativesupport.co.uk

Registered Managers Charter

To have a vision to improve services, drive quality and ensure improvement

To have personal and professional commitment, accountability and responsibility

To actively seek and offer peer support

To work with openness, transparency, honesty and integrity

To lay out my expectations clearly and to meet what is expected of me, seeking additional support where necessary

To lead by example, demonstrating a positive culture and working with staff teams to achieve this

To know my services and service users

To keep up to date with legislation and CQC changes

Additional to this line managers will:

1.	Ensure there are systems in place to evidence CQC and check these

2.	Provide supervision and support to the Registered Manager

I confirm that I have read the Registered Managers Charter and I understand my commitment to this.

Signed:	Date:

Name (please print):